At StepWare, we are constantly trying to improve our products and support . Our current versions of AceReader were developed from your suggestions, and we owe you for their success. Thank You!Contact Information
Macintosh Quick Start Guides:
AcReader Elite Quick Start Guide
We built the program so that you can use it in a variety of ways:
We generally recommend that you use the program 15 to 25 minutes each training session (i.e. every day or every other day). Remember... Success comes from: Positive Attitude, Patience, and Practice. You can do it!
Download Option (via online credit card order): If you choose the download option, you will get an e-mail almost immediately after you place your order with instructions on how to download, install and activate the program. There is no delivery (shipping/handling) fee when you choose the download delivery option.
CD Option (via online credit card order): If you choose the CD, then we will send it to you via the US Postal Service. Please allow 5 to 10 days for US and Canada plus additional time for international deliveries. We usually ship two times a week, but we will ship immediately upon special request. The delivery fee (shipping/handling) is $7.95 (US Priority or International Air). Note: For online orders, you will also get an e-mail almost immediately after you place your order with instructions on how to download, install and activate the program.
Purchase Orders: We welcome Purchase Orders. This is the typical method for getting orders from schools and learning institutions. For faster processing, feel free to fax your purchase order to: 970-243-9482. We usually ship two times a week, but we will ship immediately upon special request. The delivery fee (shipping/handling) is $5.95 for normal US and Canada orders or $9 for US Priority and international orders.
Support is a high priority with us and we make every attempt to be very responsive.
We state that we provide 90 days support, but in reality, we have never turned down a support call or e-mail. We welcome your questions, and we will always do everything in our power to make sure you have all your questions answered.
Keep in mind that most everyone sub-vocalizes when they read. Fast readers do less sub-vocalizing than slow readers. Your goal should not be to eliminate it, but to minimize it. AceReader can pace you to read at faster speeds. At these faster speeds (i.e. above 400-500 WPM), it is physically impossible to sub-vocalize all the words.
The amount of sub-vocalization that you do will depend on the reading material. It is normal to do more sub-vocalizing with certain types of reading material (i.e. unfamiliar material, poetry and technical material). You should be doing less sub-vocalizing when the reading material is more intuitive, such as newspapers and novels. A simple but good example of a case where you probably do not sub-vocalize at all is when you're reading the Stop sign at your street corner. The word "Stop" becomes a symbol that you instantly recognize and understand without sounding it out in your mind.
Another important point to keep in mind is that there is a difference between "reading" and "studying." When you are studying, you may come across new terms. You will need to sub-vocalize those new terms until they become familiar.
Again, your goal should not be to eliminate sub-vocalization, but to reduce it and to understand that the amount of sub-vocalization that you do will (and should) vary depending on the reading material.
It is very realistic to expect to double or even triple your reading speed with AceReader. Students will typically see a little improvement almost immediately (i.e. after a few sessions), but for a more sustained and substantial improvement, you can expect it to take weeks or even months. We generally recommend that you use the program 15 to 25 minutes each training session (i.e. every day or every other day).
The program is also very useful to ramp your reading speed back up when you have been away from it for a while. Many customers use our program like an exercise machine. They use it to increase their reading fitness and continue to use it periodically to keep themselves in good reading shape. Good "reading shape" in this context is referring to increased "reading speed" while maintaining and many times improving their reading comprehension.
AceReader does not teach "how to read" but rather "how to read better." Better means faster and with increased comprehension. It is non-intuitive to believe that with better speed you actually increase comprehension, but that is typically what happens. Better comprehension occurs because when you are reading with better skills, you are not letting your mind wander off, you're staying more focused and you're more engaged in the reading material.
Slow readers typically will see the most improvement when it comes to comprehension, since they have the most to gain. Efficient readers often report that reading becomes more like watching a movie. It becomes more effortless, easy and fun to read.
Click on the Windows Start button, then "All Programs," then under the program group (i.e. AceReader Elite). You will see an entry for removing the "Admin" password. Remove it; the next time you logon, you will be double prompted for a new password.
Note: For the Network version, you need to be on the computer where the full program was initially installed (i.e. AceReader Elite Network Server machine).
We used to have different versions of the program for you to choose from. We have since consolidated and simplified our product line. For home use, you will want "AceReader Elite".
For school and learning environments, you can go with the stand-alone AceReader Elite edition (independently installed on stand-alone Windows or Mac computers), or if you have a lab environment, you can go with "AceReader Pro Deluxe Network". The Network version is recommended any time you want to install the software on 6 or more computers. The Network version has the versatility of working on both stand-alone computers and/or on a network. With our Network version, students do not need to sit in front of the same computer for each session, and the teacher can monitor the progress of all the students from any computer on the network. Both versions can handle unlimited users.
Most schools these days are going with our online program. To learn more about our online vesrion, please refer to: http://www.acereader.com/education/AceReaderOnline
We would be happy to discuss AceReader with you further. Please email or call to setup a time that works for you. Email: (email@example.com), Phone: 1-800-223-7323, ext 2. Be sure to take option 2.
With the PC/Windows version you can directly load .pdf, .doc and .docx files. Enter the Expert mode screen then under the File menu, select "Load File." Select the proper file type and select the file. Note: You can also load plain text files (.txt files).
With the Macintosh version, you can directly load .pdf files. You can't directly load .doc or .docx files, but you can still load AceReader with the text from those files via the clipboard. Note: As with the PC verion, you can also load plain text files (.txt files).
Note: Only the text is extracted from the files.
Yes. That is one of the powerful features provided by AceReader. There are several ways this can be accomplished. It can be done in a "Formal" or "Informal" manner.
Formal - With our Deluxe versions of the software, teachers and home school parents can create their own Comprehension Tests, Drills and Games by utilizing the built-in Editors. When you use the built-in Editors, you can create custom content that will be made available to everyone using the software (network wide if you have the Network version). One nice feature to take note of is the "readability statistics" feature. It is possible to press a button when using the Reading Comprehension Test Editor or Drill Text Editor, and the readout will instantly tell you the grade level and complexity of the text according the common readability formulas (i.e. Spache, Dale-Chall, Fry Graph ...). Also note that the Editors allow you to "paste" text into the fields, so it is easy to copy/paste text from other applications (i.e. word processors, Web pages...).
Informal - Students can enter the Expert Mode screen and train with text of their own choice, set the options and speeds to whatever they want, then press Play/Stop (sort of like a VCR) to have the text pace them at whatever speed and mode they desire. When in the Expert Mode, students can load plain text files, .pdf files, .doc files, .docx files or load text via the clipboard. The clipboard is the easiest way to quickly load text from Web pages, word processing documents, e-books ...
Note: PC/Windows version will allow you to directly load .pdf, .doc and docx files. Macintosh version will allow you to load .pdf files, but to load .doc or .docx files you need to use the clipboard.
To load text from sources outside of .pdf, .doc, .docx and .txt files, you can load the contents of the clipboard. For example, if you want to load the Reading Mode screen with text from a Web page, you first copy the text into the clipboard and then paste it into the Reading Mode screen. You can paste it into the Reading Mode screen by either pressing Cntrl-V or by going to the File menu and selecting "Load Clipboard (Paste)."
Please refer to the Help or Manual for a more detailed explanation. Refer to the section under the Reading Mode called "How to Load/Save Reading Material."
This is a good question and it is possible to set the options up so that they will closely match. It has to do with the “Fine Tune Speed Settings”. From the “Options” menu, select “Set Fine Tune Speed Options” (on Mac's, then select the sub-menu “While Text-To-Speech is Off…”.
You will then see the Fine Tune Speed options. If you have all the Fine Tune Speed options OFF (unchecked), then your Target Speed will match closely with your Actual Speed. There are some things that can affect that though… i.e. if you manually stop the flashing of the text before it normally would have come to a stop.
Keep in mind that every time you select a “Pre-Set Option” that all the settings in the “Options” menu will get reset to whatever the “Pre-Set Option” settings are for that specific selection. So, even if you have all the Fine Tune Speed options turned off, if you then select one of the “Pre-Set Option” items, it may turn some of those Fine Tune Speed options back on.
The main Fine Tune Speed option that may be throwing off your Actual Speed is the “Fixed Rate” option. That’s because many of the “Preset Options” selections will turn that option on. You want that off if you are trying to match your Target Speed with your Actual Speed.
The reason for it not behaving the way you might expect is because the number of words being flashed or highlighted is changing. In other words, if you are flashing 1/2 of the line at a time, you might have instances where there are X number of words on the left side and Y number of words on the right side. If you have the “Fixed Rate” option turned off, then the flashing may speed up and slow down, depending on how many words are being flashed or highlighted at a time. That’s because the speed is always trying to flash the words at whatever your Target Speed is. As an example, you can see why it would flash 3 words faster than 6 words if your Target Speed is set at 300 words/minute.
So, you need to ask yourself if you want the fine tune speed options on or off? For example, if you want the flashing/highlighting to move at a constant rate, then you may want to turn the “Fixed Rate” option on. If you don't mind the rate speeding up and slowing down depending on the number of words being flashed/highlighted at at time, then you may want to have the "Fixed Rate" option off.
Yes. Our Deluxe versions of the software include built-in Editors that allow you to incorporate your own text for all of the Games. The program also includes Editors that allow you to create your own Tests and Drills.
Yes. Click on the Options menu then select "Set Key Mapping." You can map keys to all the main functions (i.e. Start, Stop, Load Clipboard, Faster Speed, Slower Speed, Page Back, Page Forward, Burst Forward, Burst Repeat).
When viewing the test results, you will see a "Copy to Notepad" button. You can press that button, and it will create a Notepad document with the results. You can then print the results.
Note: It is also possible to export test results through the Admin functions to a tab or semicolon delimited file. The file can then be imported into a spreadsheet program for further processing and/or printing.
You're really trying to accomplish two things with the Eye Span Games:
We typically recommend that you start out with the default settings and first concentrate on item 1 (specified above) by looking pretty much in the center of the screen. Then as you widen the text to something that you can't see when looking at the center, you will start to work on item 2 (specified above) by re-fixating your eyes at a more rapid rate to see all the text.
The program is used for all grade levels. We include reading material for grades 1 through 12 plus a college/adult level. Even for adults, it's fine to train with level 3 on up. It's important to remember that newspapers are written for adults, and they are typically written at about the 6th to 8th grade level.
We recommended that you think of our "Levels" as "complexity levels" instead of as "grade levels."
We level our material by running the text through common readability formulas. We use the Spache formula for grades 1-3 and the Dale-Chall formula for grade 4 through adult. We cross-check the results with the Fry Graph for accuracy.
Note: The Deluxe versions of the program come with the readability formulas built-in. When creating your own custom Tests or Drill text, you can perform readability stats on the text to help you determine the grade level and complexity of the text. This is a powerful and handy feature used by many teachers and home school parents.
We typically recommend anyone in grade school to start with Level 1, and we typically recommend everyone else to start at Level 3. If you find that the current Level is too elementary, you may want to jump up one or several Levels. Keep in mind that newspapers are written for adults and newspapers are typically written at about the 6th to 8th grade level. You should consider the "Levels" as "complexity levels" and not as "grade levels."
To tell you the truth, we don't spend much time looking at other products. Instead, we simply try to implement the features that our customers (many of which are teachers and reading experts) keep requesting. We have a tight customer feedback loop, and that is how our product has evolved over the past decade.
We believe that almost all products have their strengths. Sometimes it may even make sense to use more than one product. For example, our product has been recommended by speed reading teachers all around the world and one in particular that we work with is Abby Marks Beale. She has a book "10 Days to Faster Reading" that you can obtain for free if you order AceReader Pro from: http://www.revitupreading.com/acereader_speed_reading_software.asp. A book/software combo is a nice way to get more for your money.
We can tell you that our product works. We have very many satisfied customers. We commonly hear about students that have doubled or tripled their reading speeds. You may want to refer to: http://www.acereader.com/testimonials/index.html to see what some of them have to say. We have also won many honors and awards; you can find them at: http:www.acereader.com/awards_reviews/index.html.
We have been told by customers that they like our program the best since we offer several ways to use the program. You can use the Course Mode, Menu Mode or Expert Mode, depending on how much control you want to have over your training process.
One powerful feature worth mentioning is that our product is very customizable. We provide all the Tests and Drills you need, but you can purchase additional Test Sets, create your own Drills, and with our Deluxe version, you can create your own Comprehension Tests. Creating your own Comprehension Tests is very useful for teacher/school environments.
If you enter our Expert Mode, you can load plain text files and/or paste text in from the clipboard. By utilizing the clipboard, you can bring in text from Web pages, e-books, word processing documents, and pdf files. You can load the text of your choice, set the speed and options the way you want, then simply press the Play/Stop buttons (sort of like a VCR) to have full control of your practice sessions.
Another point worth mentioning is: that you can also use our product as an "Online Reader" (a productivity tool vs an educational tool). Many people use our product to read more efficiently while online by displaying a few words at a time in the center of the screen. In this mode, the words are coming to your eyes instead of your eyes going to the words. Many people find reading in this fashion much more efficient.
We take our product and our support very seriously, so don't hesitate to contact us if you have more questions (firstname.lastname@example.org)
We do not charge a yearly fee for the software. When you purchase the program, you own it forever.
Minor upgrades are free and we do sometimes charge for major upgrades. However, we don't have many major upgrades (i.e. years between). If we come out with a major upgrade, it is free for recent customers.
For home users, the activation codes are programmed to work up to 3 times (3 computer installation). It is fine to install the software onto multiple computers. We will even allow more than 3 computer installation if you contact us. We only ask that you keep the activations within your household and/or your immediate family.
We do have some reseller programs. Please send an e-mail to email@example.com and specify how you plan to sell the program? Then we can try to figure out the right reseller program for your needs.
Note: We require that resellers are first our customers. We feel it is important to experience what it is like to be an AceReader customer before becoming an effective reseller.
Server Installation Instructions:
Client Installation Instructions:
We offer both English and Spanish editions of the AceReader. This means the user interface and the reading material that we provide is in English for the English editions and in Spanish for the Spanish editions. But please note that in terms of content that you can load into AceReader, the International ASCII character set is supported and you can load text that is in other languages (i.e. Spanish, French, German, Italian...). If you set your computer language settings, you can even load Asian content such as Japanese, Chinese, Korean... .
You can load AceReader with files (.txt, .doc, .docx and .pdf files) and also by using the clipboard. When you use the clipboard, you can bring in text from Web pages, word processing documents, e-books, e-mail, and the like.
The English Elite edition and the Spanish Deluxe versions of the program allow you to incorporate your own text into the program for use with the Tests, Drills and Games.
We also sell a text-to-speech add-on for the PC versions of the software. The text-to-speech add-on will vocalize the words as they are displayed on the screen. We have English, Spanish, French and German voices. It should be noted that these are very high quality human sounding voices.
Refer to other FAQ entries for examples on how to setup your computer to allow AceReader to work with other languages such as Arabic, Japanese and Chinese and other languages.
Our program does support the International ASCII character set, so you should not have problems with European languages (i.e. French, German, Spanish, Italian).
For Arabic, you may need to set your Windows up for your language. You may need to do the following:
For Japanese or Chinese, you may need to change your Windows settings. You may need to do the following and then restart your computer:
If it still does not work, ensure the selected language is enabled:
We have heard from Korean customers that you need to change the Locale setting to English. Follow these steps:
I believe that the above change will only effect how dates, times, currency and numbers are displayed on your system. I think if you can live with it set to English, then your AceReader TL221MN.DLL problem will go away.
NOTE: You can also refer to: http://www.stepware.com/korean/korean.htm for another explanation on how to fix this problem.
In general our software is typically used to assess and improve reading skills.
The software flashes text and paces eye movement. Dyslexia is not our main focus with the program, but many reading specialist use our software for their dyslexic students. Most of the people who purchase the program for dyslexic students already know how they want to use the program for their needs.
Several features within the program that have been useful for dyslexia students are: (1) Usage of the Eye Span Game where it's flashing multiple words at a time and the student is asking themselves if the words are identical. (2) The Expert Mode since you have full control over the content, display modes (including font, font color and background colors) and speed settings. (3) Also the use of the Text-To-Speech add-on. With the Text-To-Speech add-on students are getting a multi-sensory reading experience since they will both see and hear the words at the same time. The Text-To-Speech add-on is typically used in the Expert Mode which allows you to load in your own text.
We would recommend that you contact a dyslexia expert. One customer of ours that uses it for this purpose is Jean Snyder. You can contact her to see how she uses AceReader to help with her dyslexic students. She is one of our references, and her contact information is below:
1590 Abbotts Lane
Copper Canyon, TX 76226
Yes, it's just a matter of copying a folder from one computer to the other. Each user using the program has a folder under the "users" folder found in the main AceReader installation folder. You just need to copy the user folder from one computer to the other. i.e. You can copy "C:\ProgramData\AceReader Elite\Users\Tom Smith" from one computer to the same location on the other computer.
Keep in mind that when the program has been reset, you may see tests that you have been exposed to in the past. Having said that, it is understood that sometimes you may want to reset the program (i.e. if you have not used the program in a great while and you want to start using it again.)
To rest the program, you need to do two things: (1) From the "Admin" tab, select "Clear Individual or All User Comprehension Test Results" and then proceed to clear all the test results. (2) From the "Course Mode" tab, press the "Change Course" button, then select (or re-select) the course you want to perform and press "OK". Select "Yes" to the questions.
Yes. We have a lot of schools using our program that are also using Novel. If you have any problem, just call or e-mail us and we will work with you to resolve any issues.
Yes. You can turn off all of these messages by doing as follows: